Return & Refund Policy

Satisfaction Guaranteed

EricaJewels pays much attention to item quality and shipping service to bring you a better shopping experience. But in case you are not satisfied with the item 100%, we make this policy to better serve you for return or refund. If you are not completely satisfied with a Ericajewels purchase for any reason, please review our return, refund, and exchange policies below. 

Return or Refund Condition

If you are simply not satisfied with the design or made the wrong size choice for the jewelry, please contact us, and we will process your request within 1 business day. Please make sure the item is unworn, unaltered, and undamaged in its original packaging.

Final Sale Items

Final sale items cannot be returned for a refund or exchange.  These items are indicated as final sale on our refund page here: 
Any items purchased on sale are non-refundable, these include items which were purchased with gift cards or promotions. 
Any shipping costs incurred are non-refundable. 
Gift cards are non-refundable.

How Long Can I Request a Return or Refund?

1.For customers from the USA, Canada and United Kingdom
We offer a 30-day return or refund guarantee. It can ensure that our customers have the full time to receive the parcel and offer return or refund requests.
2.For customers from the rest of the world
We offer a 60-day return or refund guarantee. It can ensure that our customers have the full time to receive the parcel and offer return or refund requests.

Return and Refund Process

First, please complete the Returns Form. Alternatively, email us with the order number, item image and the reason for returning. Our email is: service@ericajewels.com. Your refund request will be processed within 1 business day. Please review the return process below:
For United States Customers:
Your refund request will be processed within 1 business day. Once your refund request is approved, you will be sent a return label which you can affix to your return and drop off at the USPS post office. 
 $8 USD will be deducted from your refund for the return label. 
Ship with our return label - $8 USD
  1. Download and print the returns label.
  2. Pack all the returned itemsand attach the return label on your package. You can use the package the items arrived in or another package if you prefer.  Please ship your item within 7 business days of receiving the label, once 7 days has passed your label will be void. 
  3. Take it to an authorized USPS drop-off location and ship.
  4. You will receive an email as soon as we received your items, and a refund will be issued within 1-2 business days.
For Canada Customers: 
Your refund request will be processed within 1 business day. Once your refund request is approved, you will be sent a return label which you can affix to your return and drop off at the Canada Post office. 
 $10 CAD will be deducted from your refund for the return label. 
Ship with our return label - $10 CAD
  1. Download and print the returns label.
  2. Pack all the returned itemsand attach the return label on your package. You can use the package the items arrived in or another package if you prefer.  Please ship your item within 7 business days of receiving the label, once 7 days has passed your label will be void. 
  3. Take it to an authorizedCanada Postdrop-off location and ship.
  4. You will receive an email as soon as we received your items, and a refund will be issued within 1-2 business days.
For International Customers:
Your refund request will be processed within 1 business day. Once your refund request is approved, you will need to go to the courier of your choice and ship your return package.
Ship with your own return label
  1. Securely pack all the returned items. You can use the package the items arrived in or another package if you prefer.
  2. Go to your courier of your choice to ship your return package.  We recommend you ship your package with tracking, so that you can trace it's progress.  Shipping cost incurred during the refund process are non refundable and are the responsibility of the buyer.  Please use the following address as the return address:Ericajewels 8 Tilbury Ct, Brampton, ON L6T 3T4,Canada
  1. You will receive an email as soon as we received your items, and a refund will be issued within 1-2 business days.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over 60 USD, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

Unfortunately, we do not offer direct exchanges. If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
1.For customers from the USA, Canada and United Kingdom
We offer exchanges through our return portal within 30 days of purchase. It can ensure that our customers have the full time to receive the parcel and offer exchange requests. To start your exchange, Click Here
2.For customers from the rest of the world
We offer exchanges through our return portal within 60 days of purchase. It can ensure that our customers have the full time to receive the parcel and offer exchange requests. To start your exchange, Click Here