FAQ

Product

Our jewellery is made of sterling silver, titanium, surgical steel and plated brass. We use cubic zirconia, Swarovski® crystals and pearls,Bello Opal® and synthetic stones.The materials used in each product are listed on the individual product page. Read more about each material here.

We offer a wide range of different materials. Our jewellery is available in solid gold, sterling silver, titanium, surgical steel and plated brass. You can read more about each material here.

* Please read and understand the product descriptions carefully before purchase. It is the responsibility of the customer to be aware of any allergies they may have to certain metals used in jewellery. As we are unable to know your personal and individual sensitivities, we accept no liability for any metal allergies or irritations that may occur as a result of wearing our jewellery.

All Erica Jewels is either nickel-free or nickel-safe.

Please contact us  to check when a particular item is returning back into stock for you.

Gifting

Whatever type of occasion you are buying for, we want to make every purchase special. All jewelry are neatly packaged in a plastic-free
jewelry box that are gift ready. Multiple orders will be packaged in the same box. If you require multiple gift boxes, please leave us a note at checkout!

Of course! Please leave us your gift message at the notice section at the checkout.

Account

Yes, when you have started the checkout process, you can proceed without logging in. This means we will only collect the minimum amount of details from you to process your order and you will not be required to create an account.

Please click the button that says ‘unsubscribe’ in the email you’ve received. After then, you will be removed from receiving future messages from Erica Jewels. Alternatively, you can contact uswith your details and we can do
unsubscribe on your behalf.

Erica Rewards

Erica Rewards is our loyalty and rewards program! By joining, you can earn points every time you shop EricaJewels, or for other things like following us on social.

• Points are not rewarded on shipping fees or discounted amounts.

• Coupons can only be redeemed once.

• If you return any of the items purchased with a coupon, the discounted amount will be subtracted from the return credit.

• EricaJewels reserves the right to modify or cancel points and coupons at any time.

Anyone is eligible to join, and it's free to sign up. Plus, you get 30 points just for signing up. Go here to get started.

You can check your balance and rewards anytime by clicking on the 'Points' button on the right-hand side of our website.

Your Erica Rewards account is tied to your Ericajewels account, so
you can use the same email and password that you used to log into Ericajewels. It's possible that even if you shopped with us in the past, that you checked out as a guest and didn't create a Ericajewels account. That's okay! You can create one now.

When you have enough points to unlock a reward, you'll be able to redeem it for a unique reward coupon code.

You can use your reward coupon code during checkout. Just copy and paste your code into the “Discount Code” and click 'Apply'.

* You can only use one discount code per order, and therefore cannot be used in conjunction with any other offers.

1. Share your personalised referral link with your friends who haven't yet had the chance to meet us. If they are new to EricaJewels they will get 20% off their first purchase.

2. Once the friend you referred to us makes a purchase using their unique 10% off voucher, your account will be rewarded with 500 points!

Our points do not expire as our reward tiers are based on lifetime spending.

If one item is purchased with points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.

Wholesale

Yes, we are looking for stockists! If you wish to stock With Bling jewellery in your store, please fill out our stockist registration form and we'll get back to you as soon as possible.