SHIPPING AND DELIVERY TIME

We aim to dispatch all orders within 48 hours from our Toronto HQ. If there is a delay for any reason, we will let you know by email. During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below:

{United States}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order US$60 and above	Free	2-4 Business Days
Standard Shipping	Order below US$60	U$5	6-8 Business Days
Express Shipping	Order below US$60	U$6.3	2-4 Business Days

{Canada}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order CA$82 and above	Free	2-4 Business Days
Standard Shipping	Order below CA$82	CA$10.45	6-8 Business Days
Express Shipping	Order below CA$82	CA$12.99	2-4 Business Days

{United Kingdom}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order £50 and above	Free	8-12 Business Days
Standard Shipping	Order below £50	£6	15-20 Business Days
Express Shipping	Order below £50	£7	8-12 Business Days

{Australia}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order AU$100 and above	Free	8-12 Business Days
Standard Shipping	Order below AU$100	AU$10	15-20 Business Days
Express Shipping	Order below AU$100	AU$12	8-12 Business Days

{Germany}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order €60 and above	Free	8-15 Business Days
Standard Shipping	Order below £60	£6.5	15-25 Business Days
Express Shipping	Order below £60	£8	8-15 Business Days

{France}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order €60 and above	Free	8-15 Business Days
Standard Shipping	Order below £60	£6.5	15-25 Business Days
Express Shipping	Order below £60	£8	8-15 Business Days

{Switzerland}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order CHF 58 and above	Free	8-15 Business Days
Standard Shipping	Order below CHF 58	6.5 CHF	15-25 Business Days
Express Shipping	Order below CHF 58	8.5 CHF	8-15 Business Days

{Norway}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order kr 675 NOK and above	Free	12-20 Business Days
Standard Shipping	Order below kr 675 NOK	80.5 NOK	15-25 Business Days
Express Shipping	Order below kr 675 NOK	95 NOK	12-20 Business Days

{Belgium}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order €60 and above	Free	8-15 Business Days
Standard Shipping	Order below £60	£6.5	15-25 Business Days
Express Shipping	Order below £60	£8	8-15 Business Days

{Italy}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order €60 and above	Free	8-15 Business Days
Standard Shipping	Order below £60	£6.5	15-25 Business Days
Express Shipping	Order below £60	£8	8-15 Business Days

{Sweden}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order kr 700 SEK and above	Free	12-20 Business Days
Standard Shipping	Order below kr 700 SEK	75SEK	15-25 Business Days
Express Shipping	Order below kr 700 SEK	90SEK	12-20 Business Days

{Japan}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order ¥9500 JPY and above	Free	12-20 Business Days
Standard Shipping	Order below ¥9500 JPY	1125 JPY	15-25 Business Days
Express Shipping	Order below ¥9500 JPY	1330 JPY	12-20 Business Days

{Israel}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order ₪245 ILS and above	Free	12-20 Business Days
Standard Shipping	Order below ₪245 ILS	28.5 ILS	15-25 Business Days
Express Shipping	Order below ₪245 ILS	34 ILS	12-20 Business Days

{Denmark}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order kr445 DKK and above	Free	8-15 Business Days
Standard Shipping	Order below kr445 DKK	48 DKK	15-25 Business Days
Express Shipping	Order below kr445 DKK	60 DKK	8-15 Business Days

{ Singapore}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order $88 SGD and above	Free	12-20 Business Days
Standard Shipping	Order below $88 SGD	10.5 SGD	15-25 Business Days
Express Shipping	Order below $88 SGD	12.5 SGD	12-20 Business Days

{The EU Countries}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order €60 and above	Free	8-15 Business Days
Standard Shipping	Order below €60	€6.5	15-25 Business Days
Express Shipping	Order below €60	€8	8-15 Business Days

{Rest of the World}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order CA$200 and above	Free	12-20 Business Days
Standard Shipping	Order below CA$200	CA$18	15-25 Business Days
Express Shipping	Order below CA$200	CA$20	12-20 Business Days

Note: If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation. For any further questions, please email: info@ericajewels.com

DUTIES & TAXES

1. USA

There will be NO additional costs (import duties and tax charges).

2. Australia, Singapore, Japan, New Zealand

There will be NO additional costs (import duties and tax charges) upon delivery for customers from the countries listed above. If you have been requested to pay additional costs mistakenly, please do not reject the parcel but email us: info@ericajewels.com with the request details, and we will assist you further.

3. Rest of The World

There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers' responsibility. Tax and custom charges are dependent on your country law & regulations. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.

EricaJewels cannot advise on these charges as customs vary from country to country. For more information, please contact your local customs office. Please be assured that even after duties or taxes, our prices are still the same or lower than retailers.

LOST OF PACKAGE

For parcels that are shipped with tracking & insurance, any lost or damaged parcels can be claimed through their corresponding shipping provider.

For parcels that are shipped with NO tracking & insurance (Canada Post Regular Mail), we are not responsible for any lost or damaged parcels with no tracking & insurance.

ORDERING & PAYMENT

How do I make an order?

Click on the item you wish to purchase, select your preferred colour, size, length,and quantity. Proceed to add item(s) to your shopping cart.

To see all your orders, click on “My Cart” at the top right hand side of the page.Proceed to enter your address and delivery details to check out.

What payment methods do you accept?

We accept Visa, MasterCard, Discover, and American Express. You also have the option to pay with Shop Pay, PayPal, AfterPay, Amazon Pay, Google Pay, and Apple Pay.

Can I cancel my order?

If you need to cancel your order please email info@ericajewels.com within 2 hours of purchase.

After this period we cannot guarantee that we can cancel your order due to our packaging and shipping processes.

What if I choose the wrong size or color at checkout?

If you realize these types of errors on your final order, please email info@ericajewels.com ASAP. If your order hasn't been shipped, our fulfillment team will do their best to make the switch. However, we cannot guarantee that your order will be corrected in time.

DELIVERY

Can I track my order?

Once your order is fulfilled, you’ll receive a tracking number via email.

Canada regular mail orders won't show tracking updates in between transit.

Canada Xpresspost, US orders and all International orders are trackable.

Please ensure that you enter the correct email address upon checkout, otherwise, you may not
receive the order and shipping confirmation email.

Where does my order ship from?

All EricaJewels packages are shipped from Toronto, Canada.

Tracking shows delivered, but I don’t have my package!

Please refer to the following instructions:

1.Look for a pickup notice card left by the courier

2.Check with your neighbours, friends and family members living at the same address

3.Contact usinfo@ericajewels.com

My package was returned to sender!

This may be because:

Parcel is left unclaimed at the post office after a stipulated period

Address is incomplete

Address is incorrect

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

If you do not wish for the package to be resent, or you choose to refuse your parcel for any reason, you will receive a partial refund (excluding shipping
fees and $4 processing fee). The refund will be processed upon our receipt of the returned parcels.

What if I put in the wrong address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at info@ericajewels.com.

Once orders are shipped, we are
unable to change delivery addresses / orders or reroute deliveries. We are not responsible if you provide an incorrect or incomplete shipping address.

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address will incur an
additional shipping charge if they are reshipped.

I never got an order confirmation email and/or shipping confirmation email. What should I do?

An order confirmation and shipping confirmation are always sent to the email address or phone number that was used at checkout. They often
times end up in the spam folder, so please check there if you have not done so already. We frequently get asked this question by customers who entered a mobile number at checkout, instead of an email address. In this case, please check your texts, as an order and shipping confirmation text will always be sent.

RETURN & EXCHANGE

How do I return?

1. Visit our returns center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return

Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable?

Your return must be initiated within 30 days of your delivery date.

*In unused and resellable condition

*In the original packaging with all the tags and packaging intact

What items are non-refundable?

The following items cannot be returned:

Earrings

Pierced Jewelry

Please read and understand the product
descriptions carefully before purchase. It is the responsibility of the customer to choose the correct gauge and length, and to be aware of any allergies they may have to certain metals used in jewellery. As we are unable to
know your personal and individual sensitivities, we accept no liability for any metal allergies or irritations that may occur as a result of wearing our jewellery.

Packaging

Sale items

Discounted items (if applicable)

The item I received is damaged!

If you believe you have received a defective item, contact us at info@ericajewels.com with the email @titled “Defective Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect.

Upon receiving your email, our CS will assess your situation on a case by case basis. As a guideline to assist our decision
making, we will consider compensation for items which fall at least 6 days since your parcel was shipped.

For example, if your parcel was shipped on March 1st, you have 60 days (March 1st - May1st) to qualify for some form of compensation either by replacements or store credits.

Please note that any personal damaged done to the item in question will not qualify for any compensation. This will be assessed on a case-by-case basis.

Items who have exceeded the 60 day grace period, will not be
entitled to any form of compensation as we believe any damages occured after, will be the customers responsibility.

The Item I received is incorrect!

If you believe you have received the wrong item, contact us at info@ericajewels.com with the email titled “Incorrect Item Received - [Insert Order ID]”.

Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.

What are the refund options?

The following refund options are supported:

Store credit

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Have more questions?

If your question was not answered here, please reach out to us atinfo@ericajewels.com.