SHIPPING POLICAY

SHIPPING AND DELIVERY TIME

We aim to dispatch all orders within 48 hours from our Toronto HQ. If there is a delay for any reason, we will let you know by email. During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below:

{United States}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order U$60 and above	Free	2-4 Bussiness Days
Express	Order below U$60	U$6.3	1-4 Bussiness Days
Expedited(Standard)	Order below U$60	U$5.3	3-5 Bussiness Days

{Canada}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order CA$82 and above	Free	1-4 Bussiness Days
Express	Order below CA$82	CA$12.16	1-4 Bussiness Days
Expedited(Standard)	Order below CA$82	CA$7.99	3-5 Bussiness Days

{United Kingdom}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order £50 and above	Free	4-6 Bussiness Days
Express	Order below £50	£5.4	4-6 Bussiness Days
Expedited(Standard)	Order below £50	£4.6	5-7 Bussiness Days

{Australia}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order AU$90 and above	Free	5-10 Bussiness Days
Express	Order below AU$90	AU$10	5-10 Bussiness Days
Expedited(Standard)	Order below AU$90	AU$9	6-12 Bussiness Days

{The EU Countries}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order €60 and above	Free	8-12 Bussiness Days
Express	Order below €60	€9	8-12 Bussiness Days
Expedited(Standard)	Order below €60	€7	10-15 Bussiness Days

{Switzerland, Norway, Iceland, Japan, Singapore, New Zealand, Brazil, Mexico}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order U$62 and above	Free	8-12 Bussiness Days
Express	Order below U$62	U$9.2	8-12 Bussiness Days
Expedited(Standard)	Order below U$62	U$7.6	10-20 Bussiness Days

{Other International}

TYPE OFSHIPPING	THRESHOLD	PRICE	SHIPPING TIMELINE
Express	Order U$150 and above	Free	8-15 Bussiness Days
Express	Order below U$150	U$15	8-15 Bussiness Days
Expedited(Standard)	Order below U$150	U$13	10-17 Bussiness Days

Note: If billing and shipping addresses are provided in a language other than English, your order will be subject to a delay or cancellation. For any further questions, please email: info@ericajewels.com

DUTIES & TAXES

1. USA

There will be NO additional costs (import duties and tax charges).

2. Australia, Singapore, Japan, New Zealand

There will be NO additional costs (import duties and tax charges) upon delivery for customers from the countries listed above. If you have been requested to pay additional costs mistakenly, please do not reject the parcel but email us: info@ericajewels.com with the request details, and we will assist you further.

3. Rest of The World

There may be duties, taxes or handling fees incurred on your shipment. These charges will be the customers' responsibility. Tax and custom charges are dependent on your country law & regulations. If required by local authorities, the postal company may reach out to you for more information such as tax ID for customs clearance.

EricaJewels cannot advise on these charges as customs vary from country to country. For more information, please contact your local customs office. Please be assured that even after duties or taxes, our prices are still the same or lower than retailers.

LOST OF PACKAGE

For parcels that are shipped with tracking & insurance, any lost or damaged parcels can be claimed through their corresponding shipping provider.

For parcels that are shipped with NO tracking & insurance (Canada Post Regular Mail), we are not responsible for any lost or damaged parcels with no tracking & insurance.

ORDERING&PAYMENT

HOW DO I MAKE AN ORDER? HOW DO I MAKE AN ORDER?

Click on the item you wish to purchase, select your preferred colour, size, length,and quantity. Proceed to add item(s) to your shopping cart.

To see all your orders, click on “My Cart” at the top right hand side of the page.Proceed to enter your address and delivery details to check out.

WHAT PAYMENT METHODS DO YOU ACCEPT? WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard, Discover, and American Express. You also have the option to pay with Shop Pay, PayPal, AfterPay, Amazon Pay, Google Pay, and Apple Pay.

CAN I CANCEL MY ORDER? CAN I CANCEL MY ORDER?

If you need to cancel your order please email returns@ericajewelstoronto within 2 (two) hours of purchase. After this period we cannot guarantee that we can cancel your order due to our packaging and shipping processes.

WHAT IF I CHOOSE THE WRONG SIZE OR COLOR AT CHECKOUT? WHAT IF I CHOOSE THE WRONG SIZE OR COLOR AT CHECKOUT?

If you realize these types of errors on your final order, then please email service@ericajewels.com ASAP.

If your order hasn't been shipped, our fulfillment team will do their best to make the switch. However, we cannot guarantee that your order will be corrected in time.

DELIVERY

CAN I TRACK MY ORDER? CAN I TRACK MY ORDER?

Once your order is fulfilled, you’ll receive a tracking number via email.

Canada regular mail orders won't show tracking updates in between transit.

Canada Xpresspost, US orders and all International orders are trackable.

Please ensure that you enter the correct email address upon checkout, otherwise, you may not receive the order and shipping confirmation email.

WHERE DOES MY ORDER SHIP FROM? WHERE DOES MY ORDER SHIP FROM?

All EricaJewels packages are shipped from Toronto, Canada.

TRACKING SHOWS DELIVERED, BUT I DON’T HAVE MY PACKAGE! TRACKING SHOWS DELIVERED, BUT I DON’T HAVE MY PACKAGE!

Please refer to the following instructions:

1. Look for a pickup notice card left by the courier

2. Check with your neighbors, friends and family members living at the same address

3. Contact us at service@ericajewels.com

MY PACKAGE WAS RETURNED TO SENDER! MY PACKAGE WAS RETURNED TO SENDER!

This may be because:

1. Parcel is left unclaimed at the post office after a stipulated period.

2. Address is incomplete.

3. Address is incorrect.

If your package is returned to us for any reason, you will be responsible for paying for the package to be sent out again.

If you do not wish for the package to be resent, or you choose to refuse your parcel for any reason, you will receive a partial refund (excluding shipping fees and $4 processing fee). The refund will be processed upon our receipt of the returned parcels.

WHAT IF I PUT IN THE WRONG ADDRESS? WHAT IF I PUT IN THE WRONG ADDRESS?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. We cannot guarantee that your address will be changed to the correct address in time. Please email us at service@ericajewels.com

Once orders are shipped, we are unable to change delivery addresses/orders or reroute deliveries. We are not responsible if you provide an incorrect or incomplete shipping address.

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address will incur an additional shipping charge if they are reshipped.

I NEVER GOT AN ORDER CONFIRMATION EMAIL AND/OR SHIPPING CONFIRMATION EMAIL. WHAT SHOULD I DO? I NEVER GOT AN ORDER CONFIRMATION EMAIL AND/OR SHIPPING CONFIRMATION EMAIL. WHAT SHOULD I DO?

An order confirmation and shipping confirmation are always sent to the email address or phone number that was used at checkout. They often times end up in the spam folder, so please check there if you have not done so already. We frequently get asked this question by customers who entered a mobile number at checkout, instead of an email address. In this case, please check your texts, as an order and shipping confirmation text will always be sent.