Return & Refund Policy

EricaJewels pays much attention to item quality and shipping service to bring you a better shopping experience.

But in case you are not satisfied with the item 100%, we make this policy to better serve you for return or refund.

Return or Refund Condition:

1.Items of quality problem

As only as the item you received has any quality problem, please don’t be hesitated to contact us.

2.Item with no quality problem but want to return

If you are simply not satisfied with the design or made the wrong size choice for the jewelry, please contact us, and we will process your request immediately.

Please make sure the item is unworn, unaltered, and undamaged in its original packaging.

How do I make a return?

First, please complete the Returns Form. Alternatively, email us with the order number, item image and the reason for returning. Our email is: service@ericajewels.com

Second, our team will contact you for the return details, including the return address, the shipping carrier, and the package details.

Thirdly, please return the product as per the guideline we send you to our return address.

Fourthly, We will refund you or resend you in 1-2 business days as soon as we received the items.

How do I make a refund?

First, please complete the Returns Form. Alternatively, email us with the order number, item image and the reason for returning. Our email is: service@ericajewels.com

Second, our team will contact you for the refund details, including the amount and your account number.

Thirdly, we will refund you in 1-2 business days as soon as we received the information.

How long can I request a return or refund?

1.For customers from the USA or Canada

We offer a 30-day return or refund guarantee. It can ensure that our customers have the full time to receive the parcel and offer return or refund requests.

2.For customers from the rest of the world

We offer a 60-day return or refund guarantee. It can ensure that our customers have the full time to receive the parcel and offer return or refund requests.

How soon will I receive the refund?

1.Items of quality problem

We will process the refund in 1-2 business days after confirming your request.

2.Items with no quality problem but want to return

We will process the refund in 1-2 business days as soon as we received the items.

Who pays the shipping fee for returning goods?

1.Items of quality problem

The returning cost is paid by EricaJewels.

2.Items with no quality problem but want to return

The returning cost is paid by customers.

How can I contact Ericajewels?

For any refund or return problem, please contact us at: service@ericajewels.com

For general inquiries, please contact us at: info@ericajewels.com

Our return address:

Ericajewels

8 Tilbury Ct, Brampton, ON L6T 3T4, Canada

Can I do an exchange?

Unfortunately, we do not offer direct exchanges. If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.

1.For customers from the USA or Canada

We offer exchanges through our return portal within 30 days of purchase. It can ensure that our customers have the full time to receive the parcel and offer exchange requests. To start your exchange, Click Here

2.For customers from the rest of the world

We offer exchanges through our return portal within 60 days of purchase. It can ensure that our customers have the full time to receive the parcel and offer exchange requests. To start your exchange, Click Here